Your privacy comes first and we are strict about the protection and proper use of your personal information. Our practices are designed to protect your data from unauthorized access and disclosure.

Basic Data Collection

When you register, we ask for information such as your name, email address, mailing address, phone number and date of birth. This information is used to create a unique account, verify your age and confirm that you are in a jurisdiction where our services are legally available.

Transactional and Financial Information

We collect financial information, including payment method information, to process deposit and withdrawal transactions. This is necessary to process transactions efficiently, fulfill legal obligations and protect your account from fraudulent activity.

Enhanced interaction and personalization

We also collect data about your gaming preferences and activities. This allows us to tailor your gaming experience, offer personalized promotions and recommend games that match your interests.

We only collect what is necessary to provide exceptional customer service and regulatory compliance, ensuring that your data is handled with care and attention.

Your rights and data control

Right of access

You have the right to request access to the personal information LocoWin Casino holds about you.

Right to rectification

If any personal information in your account is inaccurate or incomplete, you have the right to have it corrected or supplemented without undue delay.

Right to erasure

This right, known as the “right to be forgotten”, allows you to request the deletion of your personal data if it is no longer necessary for the purposes for which it was collected and if other conditions are met.

The right to restrict processing

You can request to restrict the processing of your personal data in certain circumstances, for example if you dispute the accuracy of the information or object to its processing.

The right to portability

This right allows you to receive the personal data we have provided you with in a structured, commonly used and machine-readable format and transfer it to another operator.

Right to object

You have the right to object to the processing of your personal data on the basis of LocoWin Casinos legitimate interests, including profiling.

Right to withdraw consent

If the processing of your personal data is based on consent, you have the right to withdraw that consent at any time.

Right to lodge a complaint

You have the right to lodge a complaint with a supervisory authority if you believe that the processing of your personal data violates data protection regulations.

Third party access

Strictly regulated access

LocoWin Casino strictly controls third party access to your personal data. Access is only granted on the basis of strict contractual obligations and adherence to the highest standards of protection to ensure that your information is kept secure.

Service Providers and Partners

We work with selected service providers and partners who operate our casino, including payment processing, software provision and customer support. These partners are bound by privacy laws and are only authorized to use your information to the extent necessary to perform the services we have contracted with them to provide.

Legal Compliance and Security Measures

On rare occasions, we may disclose your information to third parties if required to do so by law or if such action is necessary to protect and defend the rights, property, or safety of LocoWin Casino, our customers, or others. This includes sharing information with other companies and organizations to protect against fraud and reduce credit risk.

International data transfer

Data protection when crossing borders

LocoWin Casino ensures that any transfer of your personal data across national borders will comply with all applicable data protection laws. Our commitment to protecting your information extends to all jurisdictions in which we operate.

Compliance with international standards

When transferring data abroad, we comply with the EU General Data Protection Regulation (GDPR) using standard contractual clauses approved by the European Commission. These treaties oblige all recipients, regardless of their location, to provide a level of protection that complies with European legislation.

State-of-the-art encryption technologies

Our security infrastructure incorporates advanced encryption technologies to protect your data during transmission. This means they are encrypted before they even leave our secure servers, ensuring confidentiality and protection from unauthorized access.

We constantly monitor the effectiveness of our security measures, especially when it comes to the cross-border transfer of information. Regular audits are conducted to ensure compliance with all regulations and to implement necessary improvements.

Retention of your data

LocoWin Casino has developed a retention policy in accordance with legal and regulatory requirements. We retain personal information for as long as you maintain an account with us or as long as necessary to provide you with our services, fulfill our legal obligations, resolve disputes and enforce our agreements.

After Account Closure

Once your account is closed, your personal information is retained only for the period necessary to comply with legal obligations such as audits, accounting and statutory retention periods, after which it is securely deleted or anonymized.

Anonymization as a standard

Where possible, we anonymize your data when it no longer needs to be linked to you, thereby reducing privacy risks. They can be stored indefinitely as they are no longer personal information and can no longer be linked to you.

LocoWin Casino has strict procedures in place for their deletion once the retention period has expired. Your personal data is effectively deleted from all of our systems, backups and databases, ensuring that your information is securely and irretrievably destroyed.

Policy changes and user notification

Commitment to Transparency

LocoWin Casino is committed to transparency in all of its operations, especially when it comes to changes to our privacy policy. The trust of our users is paramount and we are committed to keeping you informed and empowered about your data.

Notification Procedure

Any changes to our privacy policy will be notified to you in advance of their effective date. Notices of such changes will be posted on our website and, if applicable, sent directly to you at the email address you provide.

Effective Date

The effective date of policy changes will be clearly stated in the notice. We allow a reasonable period of time between the announcement of changes and their effective date to give our users sufficient time to understand their implications and make informed decisions regarding their continued use of our services.

Familiarization Opportunity

We recommend that all our users fully familiarize themselves with the updated policy to be aware of their data privacy. LocoWin Casino Support is always available to answer any questions regarding the changes and how they may affect you.